Evaluation of Shariah Integrity in Financial Information System Through Delone & Mclean Approach at Bank Syariah Indonesia (BSI) Sub-Branch Office Probolinggo
DOI:
https://doi.org/10.34125/jomre.v1i1.16Keywords:
System, System Evaluation, DeLone & McLean, Islamic Digital EthicsAbstract
Digital transformation in Islamic financial institutions demands not only advanced information systems but also the alignment between technological functionality and core Islamic values. This study aims to evaluate the implementation of the Sharia-compliant financial information system at Bank Syariah Indonesia (BSI) KCP Probolinggo using a dual approach: the DeLone & McLean Information System Success Model and Islamic ethical principles, namely amanah (trustworthiness), mas'uliyyah (spiritual accountability), ṣ idq (honesty), and 'adl (justice). A qualitative descriptive method was employed through participatory observation, in-depth interviews, and documentation techniques. The findings reveal that the information system contributes positively to operational efficiency and service acceleration. However, several challenges persist, particularly regarding limited reporting flexibility and unequal access to system features among user levels. From the perspective of Islamic values, the internalization of Sharia-based moral principles remains suboptimal. Amanah is still perceived procedurally, mas'uliyyah has not yet been embraced as spiritual responsibility, ṣ idq is sometimes compromised for the sake of convenience, and 'adl is not fully reflected in equal access and training opportunities. These findings affirm that the success of Sharia information systems is not solely determined by technical performance, but relies heavily on the integration of Islamic ethical values at every level of system usage. Therefore, an integrative approach is needed—one that combines technical reinforcement with spiritual development—to establish an information system that is not only efficient, but also morally grounded and recognized.
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