Analysis of ICT Literacy Among Users of E-Education with Case Study: Review of the Edlink Application
DOI:
https://doi.org/10.34125/jomre.v2i1.39Keywords:
ICT Literacy, E-Education, Learning Management System (LMS), Edlink, Sentiment AnalysisAbstract
Digital transformation has driven the adoption of E-Education, with Learning Management Systems (LMS) serving as the primary platform for online learning. This study analyzes the level of Information and Communication Technology (ICT) literacy among users of the Edlink application based on 2,523 reviews on the Google Play Store, using a descriptive quantitative approach and zero-shot classification. The analysis includes the identification of problem topics, ICT literacy levels, user sentiment, and emotions. The results indicate that the majority of users have a high level of ICT literacy; therefore, the issues that arise are predominantly related to technical problems with the application, particularly access to classes and learning materials, bugs or errors, and notifications. The most frequently expressed emotions are frustration and confusion due to functional disruptions and the application’s user interface. These findings emphasize the importance of improving system stability and user experience quality to support the effectiveness of E-Education.
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